Frequently Asked Questions

Review this PDF for the top 20 questions registrants have about the webinar process, CEUs, and delayed viewing.

What is the Catholic Psychotherapy Association (CPA) Virtual Annual Conference, and why should I attend?

The CPA Annual Conference has always been high-quality, timely, and informative. This year's virtual conference will have the same benefits and will allow attendees to participate from the comfort of their home on their computers or mobile devices. The solid line-up of speakers and presentations will help you grow spiritually and increase your professional expertise as Catholic mental health practitioners. The conference will consist of live streaming as well as video uploads, guided spiritual reflection, real-time Q & A sessions, and opportunities to engage with your colleagues through live chats and meeting rooms. The virtual conference will take place on April 30 - May 2, 2020, and will stay available to registrants until May 30, 2020, at no extra cost.

How do I register?
For those who have already registered, your registration will automatically transfer to the new format (no action necessary).

  • Conference Registration fees for the virtual conference are equal to the Early Bird Fees.  Due to costs already incurred in planning the conference, expenses involved in migrating the conference to an online format, and likely unanticipated costs as we embark on this new frontier, changing the fees is beyond our ability to calculate at this time.

For those registrants that registered after the Early Bird cut off date of 1/31/2020, your registration fee has been adjusted to reflect early bird pricing, and the remaining balance will be credited toward the 2021 CPA Conference

If you are a new registrant, please click here.

What are the dates and times?
The dates will remain the same as originally scheduled: April 30 - May 2, 2020. The conference sessions have been expanded to 8:00 am – 6:00 pm CDT to allow attendees to benefit from attending as many sessions as they wish.

NOTE: All times posted will be in Central Daylight Time (UTC -5)

What if I can't attend all or part of the conference when it is live? Can I register and participate at a later time?

All registrants will have access to delayed viewing of the days/sessions included in their registration. CPA has arranged for delayed viewing to be available through May 31, 2020. NOTE: registrants must participate in the live webinar in order to be eligible for CEUs. This is governed by our CE provider and tracked through the webinar hosting platform.

How to log onto the online platform?

The conference will take place using the online platform Zoom. Detailed instructions on how to use this platform will be provided to all registrants approximately three days before the conference.

Will I be able to obtain CEUs?

This program is co-sponsored by the Catholic Psychotherapy Association and The Institute for Continuing Education. Continuing education credit is offered as listed here. The Conference offers a total of 15.0 contact hours (pending final approval). Credit is awarded on a session-by-session basis, with full attendance required for the sessions attended. Application forms will be available on site. If you have questions regarding continuing education, the program, faculty, learning objectives, grievance issues, contact The Institute at: / 800-557-1950.

To learn more about these credits and which presentations are not credited visit the Continuing Education page.

Why did the CPA decide to transition to a virtual conference?

Your health and well-being are our top priorities. In response to guidance from government and church-related leaders related to COVID-19, we have decided to cancel the in-person conference in Mesa, AZ. Instead, the CPA will be hosting an online virtual conference

What if I am not interested in attending the virtual event?

If you don't want to attend the virtual event, we will hold a credit on file for you to attend the 2021 CPA Conference in San Diego unless we receive a completed cancellation form by April 3, 2020.  Please complete this form no later than April 3, 2020

How do I get a refund or cancel?  

Please allow up to 2 weeks for the processing of your request. CPA is offering an extension and modification of the posted cancellation policy. The $75 processing fee is waived until April 3, 2020.  There will be no refunds after April 4, 2020. 

  • Full refund: Current registrants who do not plan to attend the online conference may cancel and receive a refund without incurring the $75 processing fee (funds transfer fees will apply).

  • Partial refund: Current registrants who registered at the full (non-Early Bird) rate who plan to attend the virtual conference may request a partial refund of $50 (funds transfer fees will apply). Registrants who purchased additional banquet ($80) or luncheon ($60) tickets may request a refund for those costs (funds transfer fees will apply). 

  • Donation: Current registrants who are eligible for a full or partial refund may choose to convert the entirety of those funds into a tax deductible donation to CPA.

If you do not receive a response to your request within 2 weeks after submitting this form, please contact, including a copy of the form that you originally submitted.

If no action is taken on your part by 11:59 pm, MDT, on Friday, April 3, 2020, your registration will carry over to the online conference, and any additional funds will be donated to CPA without need for a receipt. (Beginning on April 4, 2020, no further refunds will be given). 

What should I do with my travel arrangements?

All hotel reservations at the Hilton Mesa Hotel have been cancelled. If you have not received an email from the Hilton Phoenix/Mesa Hotel confirming your cancellation, please contact the hotel directly at (480) 833-5555. Attendees should contact airlines directly to cancel their air travel. Many airlines have adjusted or waived their change fees due to COVID-19.

I'm a conference sponsor.  What does this mean for my sponsorship?
We value our sponsor community and the support they provide to CPA. Someone will be reaching out directly to discuss options with you.

Can we make a donation?

Current registrants who are eligible for a full or partial refund may choose to convert the entirety of those funds into a tax-deductible donation to CPA.

Who do we contact for virtual conference support or questions? 

Please email any questions to and remember to refer to the CPA Conference app for updates.

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